Frequently Asked Questions (FAQs)
Orders & Shipping
1. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also check your order status in your account.
2. What shipping options are available?
We offer standard and express shipping. Delivery times vary by location.
3. Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After that, they’ll be processed for shipping.
Returns & Refunds
4. How do I return an item?
Start a return through your account or our Returns Portal. Follow the instructions and ship the item back within 30 days.
5. How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
6. Can I exchange an item?
Yes! Select “Exchange” when processing your return, and we’ll guide you through the steps.
Products & Sizing
7. Where can I find the size guide?
Check our Size Guide for detailed measurements.
8. How do I care for my SweatiBetty gear?
Machine wash cold, inside out, and avoid fabric softeners to maintain quality.
9. Are your products in stock?
Availability is shown on each product page. Sign up for restock alerts if your size is sold out.
Payments & Discounts
10. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options.
11. My discount code isn’t working—what should I do?
Ensure the code is valid and hasn’t expired. Contact us if issues persist.
12. Do you offer student/military discounts?
Yes! Verify your status through our partner program for exclusive discounts.
Account & Support
13. How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.
14. Can I delete my account?
Yes, contact our support team for assistance.
15. Where can I get more help?
Visit our Help Center for detailed guides or submit a request.